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Before you use any part of this platform — your account wallet, payment routes via FPX, Boost or GrabPay, or any game session — these terms set out exactly what we expect from you and what you can expect from us. Read each section carefully; if anything is unclear, our support team is reachable before you proceed.
These terms form the full agreement between you and otai77 whenever you access this platform, open an account or carry out any transaction — including deposits and withdrawals through FPX online banking, Boost e-wallet or GrabPay. By completing the account registration process, you confirm that you have read and accepted every clause here. Where a specific section of this policy conflicts with a promotional notice elsewhere on the platform, the terms in this document take precedence. We may update these terms from time to time; the current version is always the one shown here. Continued use of your account after an update constitutes acceptance of the revised terms. If you do not agree with any change, you should stop using the platform and contact support to discuss your account status. Availability of all services described here depends on local law and eligible regions — we do not represent that every feature is accessible in all jurisdictions. Nothing in these terms creates a liability that exceeds what is permitted under the applicable laws of your region. For any clause you cannot locate, the support team can point you to the relevant section.
FPX online banking transactions are subject to your bank's own terms alongside ours. We record each FPX transaction reference in your account history so you can reconcile it at any time.
Boost e-wallet deposits and withdrawals are processed according to the Boost service agreement. Your otai77 account wallet reflects the confirmed amount once the transfer is verified on our end.
GrabPay transactions follow both GrabPay's own conditions and the payment terms here. Any discrepancy between your GrabPay statement and your otai77 wallet should be raised with support promptly.
Not every interaction on the platform falls under the same clause. Understanding the boundary of this policy helps you know exactly which rules govern each part of your experience — from logging in to placing a bet on Liga Super Match Bet to contacting support about a wallet discrepancy.
All login activity, session management and account-level settings — including your registered email, wallet balance and transaction history — fall within these terms. Any action taken under your credentials is your responsibility.
Deposits and withdrawals processed through FPX, Boost and GrabPay are governed here. The terms specify how disputes are raised, what records we hold and how you request a correction if a transfer does not appear in your wallet.
Game titles available in the lobby — including Ringgit Riches Slots, Rapid Climb Arena and Fishing Coral Cannon — are covered in so far as the rules of fair use, account eligibility and regional access apply. Game-mechanic rules are set by the individual provider.
Payment processors like FPX, Boost and GrabPay operate under their own separate agreements. We are not liable for outages, delays or decisions made by those third parties. Where their terms conflict with ours, theirs govern their own service.
These terms are not one-sided. You hold specific rights around how your account data is managed, how records are accessed and what steps you can take if something looks wrong. Start by logging in — your account dashboard shows the current state of your wallet, transaction history and any active restrictions. If a transaction reference is missing or an amount does not match what you sent via FPX or GrabPay, you can raise a query directly through support without waiting for an automated reconciliation cycle. You also have the right to request a correction to your registered account details, such as your email address or contact number, by verifying your identity through the process shown on the account settings page. We aim to acknowledge any formal account query within the timeframe shown in the support section below. Nothing here prevents you from escalating a concern to the relevant authority in your region where local law permits.
Your full transaction history — every FPX deposit, Boost transfer and GrabPay withdrawal — is available in the account dashboard after login. No request to support is needed to view your own records.
To update your registered email, phone number or wallet-linked details, follow the verification steps shown in account settings. Some changes require identity confirmation before they take effect.
If a specific clause here is unclear or you believe a term has been applied incorrectly to your account, open a support ticket and cite the relevant section. We will respond with a plain explanation of how the clause applies.
For account restrictions, wallet holds or transaction disputes, contact us via the live chat or email route shown in the support section. Provide your transaction reference number to speed up the review.
If any part of this policy raises a question you cannot resolve through the account dashboard, the routes below connect you directly to the team that handles account and terms queries. Each route is staffed to handle FPX or GrabPay transaction disputes, account detail corrections and policy clarification requests. Have your account username and transaction reference ready when you get in touch — it reduces back-and-forth.
The live chat icon is visible on every page of the platform. Use it for time-sensitive queries — wallet discrepancies, transaction holds or anything that needs a quick answer before you proceed.
For formal policy questions, account corrections or written records of a dispute, email is the right route. Include your registered account email and the relevant transaction reference so the team can pull your records straight away.
Many policy-related details — current wallet status, transaction history, active account restrictions — are self-service. Log in and check the dashboard first; it often answers the question without a support ticket.
Our approach to account data and platform security is built into these terms — not treated as a separate matter. We store only the account information needed to operate your wallet, process FPX and GrabPay transactions and verify your identity when a correction is requested. Cookies used on this platform track session state and account preferences; they do not carry payment credentials. You can adjust cookie settings through your browser, though some account functions depend on session cookies to work correctly. Account security measures — including login verification steps visible on the sign-in page — are part of our obligations under these terms, not optional features. We do not share your account data with third parties except where required by your payment provider or by law. If you want to know what data we hold or request that a record be corrected, use the email route in the support section above.
We retain account and transaction records for the period required by applicable law or our payment processors' reconciliation requirements. The exact retention period for your account type is shown in the account settings page after login.
Session cookies keep your account active while you browse. Preference cookies remember your language and wallet settings. No payment credentials from FPX, Boost or GrabPay are stored in cookies — those pass directly through the payment gateway.
Login verification steps are set out in your account security settings. If you believe your account has been accessed without your permission, contact live chat immediately and we will apply a hold while the query is reviewed.
To request a change to how your data is handled, or to flag a concern about how a clause has been applied, use the email support route. Include 'Policy Request' in the subject line so it is routed to the right team.
The questions below cover what real account holders ask about policy scope, their rights and how to act on them. If your question is not listed here, the support routes above are the right next step.
Yes. Any transaction processed through FPX, Boost or GrabPay on this platform is subject to these terms. Each payment method also carries its own provider agreement, which runs alongside ours — our terms govern the otai77 side of the transaction, theirs govern the payment rail itself.
Completing the account registration process confirms acceptance of these terms. We recommend reading them fully before your first deposit. If a specific clause is unclear, contact support before you proceed — that is a faster route than disputing a term after the fact.
Log in and open the account dashboard — transaction history, wallet records and account details are all visible there. For a formal data query beyond what the dashboard shows, send a request via the email support route and include 'Data Request' in the subject line.
We publish the updated version here and it becomes effective on the date shown at the top of the page. Continuing to use your account after that date means you accept the revised terms. If you do not agree, stop using the account and contact support to discuss your options.
Third-party services — FPX, Boost and GrabPay — operate under their own separate agreements. Game mechanics for titles like Ringgit Riches Slots or Rapid Climb Arena are set by the individual provider. These terms cover your account relationship with otai77 specifically.
Open a support ticket via live chat or email, include your account username and the relevant transaction reference number, and describe the clause or decision you are disputing. We will respond with a written explanation of how the term applies and what steps are available to you.