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This page sets out exactly how otai77 collects, uses and protects the information attached to your account — from your login details to transaction records involving FPX, Boost and GrabPay. Read through each section to understand what we hold, why we hold it, and the steps available to you if you want to review or correct anything.
When you access otai77 and create an account, certain information is collected as part of that process. This includes the details you enter at registration, the payment method you select — whether that is FPX online banking, Boost e-wallet or GrabPay — and the transaction history that builds up inside your account wallet over time. We also collect device and session data that helps the platform function correctly on mobile and desktop. All of this is held for operational purposes: to process your transactions, to keep your account secure, and to respond when you raise a support request. We do not sell account information to outside parties, and we do not share your transaction records with third parties except where required to process a payment through the relevant payment rail you chose. Access to this platform and the applicability of this policy depends on local law and is available only where permitted. If local regulations in your region restrict access, those restrictions take precedence over anything stated here. The current scope of this policy applies to the version of the platform you are accessing now.
Records of FPX online banking activity tied to your account are retained for operational and compliance purposes. You can view your transaction history directly from your account dashboard after login.
When you use Boost to fund your account wallet, the transfer reference and amount are logged. These records are accessible in your account transaction log and are not shared beyond what the payment process requires.
GrabPay deposits are recorded against your account in the same way as other payment methods. The reference data stays within the platform's secure environment and is visible to you in your account history.
Basic session information — device type, browser session identifiers — is collected to keep your login secure and to ensure the platform loads correctly. This data is not linked to external advertising profiles.
This policy covers all data collected when you log in, update account details or navigate the platform. Actions taken inside your account — payment method selection, wallet top-ups, support requests — fall within its scope.
Transaction data processed through FPX, Boost or GrabPay is covered here only up to the point it reaches the payment provider's own network. Once the transfer enters that network, the provider's own privacy terms apply.
Game content delivered through studios such as Pragmatic Play, PG Soft and Microgaming operates under the content provider's technical environment. This policy governs the account layer, not the internal data practices of individual studios.
Links or services that take you outside the otai77 platform — including external payment portals or third-party identity verification tools — are not covered by this policy. Check the relevant third party's terms when you leave our environment.
Your account holds a record of every action taken since registration, and you have several concrete options when it comes to that data. Reviewing what we hold starts in your account dashboard — the transaction log, personal details and linked payment methods are all visible there after login. If any detail looks incorrect, the account settings section lets you update contact information and payment preferences directly without needing to contact support first. For anything that cannot be changed through the settings panel — such as a historical transaction record that appears wrong — our support channel is the right route. When you raise a query through support, include your account reference so the team can locate the relevant records without delay. Requests to understand what data is held against your account, or to ask about deletion where applicable under local law, should also go through the support contact path shown on this page.
Log in and open the account dashboard. Your transaction history, linked payment methods and personal details are all visible there. No support request is needed to view what we hold.
Account settings let you update your contact information and payment preferences. Changes take effect on the platform as soon as you save them through the settings panel.
If something in your account records looks wrong or you want to understand what data we hold, send a message through our support channel. Include your account reference to help the team locate the right records.
For requests that go beyond self-service — including deletion inquiries where local law permits — contact support directly. The team will confirm which actions are available based on your account status and applicable local regulations.
If you have a question about how your data is handled, the fastest route is through our live chat channel — available directly from the platform after you log in. For written queries or requests that need a record trail, email contact is also available. When you get in touch, mention that your question relates to the privacy policy so the support team can direct it to the right person without extra back-and-forth.
Open the chat icon from any page on the platform after login. Tell the agent your query relates to your account data or privacy policy and they will route it correctly. This is the fastest path for straightforward questions.
For written requests — including data access or correction queries — use the email contact address shown in your account settings. Include your account reference and a clear description of what you are asking about.
Many privacy-related actions do not need a support ticket at all. Log in, open your account dashboard, and check the settings panel first — transaction records, linked payment methods and personal details are all visible there.
Data handling at otai77 follows a straightforward principle: collect what is needed to run your account, keep it secure, and make it visible to you. Cookies are used on the platform to maintain your session and remember login state — not to build advertising profiles. Account data is retained for as long as your account is active and for the period required by the payment processing obligations tied to FPX, Boost and GrabPay records. When you want to know what is held, your account dashboard is the first place to check. If you want a change made that falls outside self-service options, support is the correct route, as described in the contact section above.
Cookies on the platform maintain your session state and keep your login secure. They are not used to build external advertising profiles. You can adjust cookie preferences through your browser settings at any time.
Account and transaction data is held for as long as your account remains active and for the period required to satisfy payment processing obligations. Retention periods for FPX, Boost and GrabPay records follow the requirements of those payment rails.
Login credentials and wallet records are stored with access controls that limit which internal systems can read them. Your password is never stored in plain text. If you suspect unauthorised access, contact support immediately through live chat.
This policy may be updated when the platform's data practices change. The current version is always the one shown on this page. If a material change is made, the update will be reflected here. Check back if you want to confirm what applies at any given time.
These questions cover the most common things account holders ask about how their data is handled, what rights they have, and how to contact us about a privacy concern.
At registration, we collect the contact details and identity information you enter in the form. Once your account is active, we also record transaction data from payment methods you use — FPX, Boost or GrabPay — and session data that keeps your login secure. The full list is shown in the policy details section above.
Yes. Log in and open your account dashboard. Your transaction history, linked payment methods and personal details are all visible there without needing to contact support. If you want a more detailed breakdown of what we hold, send a request through the support email channel with your account reference.
The account settings panel lets you update contact details and payment preferences directly. For records that cannot be edited through settings — such as a transaction entry that appears incorrect — raise it with support via live chat or email. Include your account reference so the team can locate the record quickly.
We do not sell account data to outside parties. Transaction data is shared only to the extent needed to process a payment through the rail you selected — FPX, Boost or GrabPay. Once that data enters the payment provider's network, it is subject to their own privacy terms, not ours.
Account data is retained while your account is active and for the period required by the payment processing obligations linked to the payment methods you use. FPX, Boost and GrabPay each have their own record retention requirements that influence how long transaction references are held on our end.
Contact support immediately through live chat — it is available from the platform after login. Tell the agent you suspect unauthorised access so they can flag the account for review straight away. Do not wait; early contact gives the support team the best chance to act on the issue.